Banking service case preparation
- The workflow
- Bring a service request, verified account context and current procedures into a case summary with a proposed response.
- Human approval
- Bank staff approve account actions and resolve identity exceptions.
Banking / 32 workflow briefs
AI banking operations use cases
Organise the checks around account service, lending reviews and payments. Fettler can prepare case files, reconcile records and track exceptions within your institution’s access and approval rules.
Workflow possibilities for a diagnostic. Scope, feasibility and approvals are agreed for your systems before a build begins.
A practical first step
Bring one real example.
Choose an administrative workflow with a clear checklist and a named operations owner. Use representative records to establish evidence quality, access boundaries and review requirements before connecting live systems.
Workflows to scope with your team
Branch counter assistance
- The workflow
- Retrieve the current procedure and required documents for a counter enquiry so branch staff can guide the next step.
- Human approval
- The teller verifies identity and authorises the transaction.
Retirement review preparation
- The workflow
- Organise customer-supplied goals, existing arrangements and questions into a meeting pack for a qualified financial adviser.
- Human approval
- An authorised adviser provides advice and assesses suitability.
Banking rule-change tracking
- The workflow
- Collect updates from the compliance team's selected publications and map possible impacts to internal policies for review.
- Human approval
- Compliance determines applicability and approves policy changes.
Bank refund case preparation
- The workflow
- Match a refund request to transaction evidence and bank procedures, highlighting missing verification and disputed amounts.
- Human approval
- An authorised bank officer approves or declines the refund.
Bank account onboarding checks
- The workflow
- Check an application pack for required fields and evidence, then route discrepancies to the onboarding team.
- Human approval
- Authorised staff make eligibility and account-opening decisions.
AML transaction screening review
- The workflow
- Organise transaction alerts and supporting records into an investigation queue using the institution's approved screening rules.
- Human approval
- Compliance investigators decide escalation and any reporting action.
KYC document checks
- The workflow
- Extract submitted identity fields and compare document completeness with the institution's onboarding checklist.
- Human approval
- Authorised reviewers verify identity and decide acceptance.
Financial document OCR extraction
- The workflow
- Read statements and forms into structured fields, retain page references and flag uncertain values for correction.
- Human approval
- Operations verifies low-confidence fields before records are posted.
Bank procedure lookup
- The workflow
- Find relevant passages in approved banking procedures and show their version and source with the staff member's answer.
- Human approval
- Policy owners review gaps and conflicting guidance.
Business cash-flow preparation
- The workflow
- Combine approved receivable, payable and balance data into cash-flow scenarios with visible assumptions and missing inputs.
- Human approval
- Treasury validates assumptions and chooses funding actions.
Suspicious transaction triage
- The workflow
- Group transaction anomalies with account history and existing alerts to prepare an evidence pack for investigation.
- Human approval
- A fraud specialist decides restrictions, recovery or escalation.
Invoice payment preparation
- The workflow
- Match invoices with purchase records, prepare a proposed payment list and separate unmatched documents for review.
- Human approval
- An authorised finance owner releases payments.
International payment option review
- The workflow
- Collect approved provider quotes, fees and payment constraints into a comparison for a proposed cross-border transfer.
- Human approval
- Treasury selects the provider, conversion and payment instruction.
Instant payment readiness checks
- The workflow
- Validate a proposed instant-payment instruction against required fields and internal approval records before submission.
- Human approval
- An authorised payment officer releases the instruction.
Payment to ledger matching
- The workflow
- Compare bank entries, invoice references and ledger records, separating exact matches from unresolved differences.
- Human approval
- Finance approves exceptions and the final posting batch.
Corporate card expense review
- The workflow
- Match corporate card activity with receipts and expense rules, highlighting duplicates and missing business purposes.
- Human approval
- Finance reviews exceptions and authorises settlement.
Liquidity exposure briefing
- The workflow
- Combine approved balance and maturity data into liquidity scenarios, highlighting threshold breaches and incomplete inputs.
- Human approval
- Treasury reviews assumptions and authorises corrective action.
Credit limit review preparation
- The workflow
- Assemble repayment history, current exposure and customer-provided updates for a scheduled credit review.
- Human approval
- An authorised credit officer makes all limit decisions.
Payment message validation
- The workflow
- Check a proposed SWIFT message against required fields, reference records and internal formatting rules.
- Human approval
- Payments operations approves corrections and release.
Loan covenant evidence tracking
- The workflow
- Track reporting dates and compare borrower submissions with documented covenant requirements, surfacing possible exceptions.
- Human approval
- The lending team interprets covenants and decides next steps.
ATM service exception tracking
- The workflow
- Combine terminal alerts, replenishment records and service tickets into an operations queue with owners and due dates.
- Human approval
- Operations approves dispatch, replenishment and service changes.
Bank product conversation preparation
- The workflow
- Use customer-stated needs and approved product information to prepare options for a relationship conversation.
- Human approval
- Bank staff assess suitability and approve any offer.
Income evidence organisation
- The workflow
- Extract customer-submitted income figures with document references and flag missing periods or conflicting values.
- Human approval
- An authorised reviewer verifies income and makes lending decisions.
Inactive account review
- The workflow
- Prepare a queue of accounts meeting approved inactivity rules, with outstanding checks and proposed customer notices.
- Human approval
- Bank operations determines classification and authorises account actions.
Bank document sorting
- The workflow
- Classify incoming forms and statements by document type and attach them to a proposed case record.
- Human approval
- Operations checks uncertain matches before documents are filed.
Payment exception investigation
- The workflow
- Collect rejected payment messages, reference data and earlier actions into an exception brief with possible correction steps.
- Human approval
- Payments staff approve corrections, resubmission or cancellation.
Business lending review packs
- The workflow
- Assemble borrower reports, facility terms and outstanding evidence into a consistent review pack for the credit team.
- Human approval
- Credit officers decide approval, conditions and facility changes.
Merchant settlement matching
- The workflow
- Reconcile merchant transactions, fees, adjustments and settlement statements, isolating unexplained differences by batch.
- Human approval
- Finance approves adjustments and closes reconciled batches.
Branch cash planning
- The workflow
- Compare branch cash movements, planned events and replenishment lead times to draft a cash requirement forecast.
- Human approval
- Branch operations approves cash orders and transfer instructions.
Relationship manager briefing
- The workflow
- Summarise approved account activity, open requests and previous meeting notes ahead of a customer conversation.
- Human approval
- The relationship manager checks context and agrees next actions.
Bank regulatory return preparation
- The workflow
- Gather approved reporting inputs, check totals and populate draft return templates with an evidence trail.
- Human approval
- Compliance and finance approve every submission.
Make it yours
Start with the work that keeps coming back.
Bring one repeated task, the systems it touches and the person who approves the result. We will map the handovers, check the evidence and scope a workflow around your team.